At Royals Plant, we stand behind the quality of our products and want our customers to be completely satisfied with their plant purchases. To ensure a hassle-free experience and maintain the health and vitality of our plants, we offer a return and replacement policy with specific conditions:
- Replacement Only: We do not offer monetary refunds. Royals Plant provides replacements for plants that do not meet our quality standards or arrive in poor condition.
- Eligibility for Replacement: To be eligible for a replacement, customers must notify us of any issues within 30 hours of the plant’s delivery. It is essential to act promptly to maintain the well-being of the plant.
- Package Opening Video: To request a replacement, customers are required to provide a video recording of the unboxing process, specifically showcasing the condition of the plant upon arrival. This video serves as valuable documentation to assess the plant’s condition.
- Quality Assurance: Royals Plant will thoroughly review the provided video to assess the condition of the plant at the time of delivery. If the plant is found to be in suboptimal health or damaged, we will arrange for a replacement to be sent to you.
- Replacement Delivery: Upon approval, Royals Plant will dispatch a replacement plant as soon as possible to ensure you receive a healthy and vibrant addition to your collection.
- Communication: To initiate the replacement process, please contact our customer support team with your package opening video and order details within the stipulated 30-hour timeframe.
At Royals Plant, we are committed to providing our customers with the best possible experience and top-quality plants. Our return and replacement policy reflects our dedication to ensuring your satisfaction and the well-being of your botanical companions.
